We wish to thank you for your submission and commend the significant work done in a time-frame that was challenged by the year-end holiday season. We note that the methodologies suggested by the CARICOM Secretariat have been used and this has created a very robust body of work from a scientific point of view. Gladys Young, Officer in Charge, CSME Unit. CARICOM Secretariat. 

Our sincere gratitude to you and your staff for the assistance and support for the opening of our Rodney Bay Mardini branch. The service excellence demonstrated by RAI  was commendable. Please convey our gratitude and appreciation to your team members Ms. Petya Severin and Ms. Lynette Marlock. They are an invaluable asset to your company and should be commended accordingly. Mauricia Thomas- Francis, Head of Corporate Banking & Country Head, CIBC FirstCaribbean International Bank, St. Lucia.

I have heard nothing but praise from all who attended the workshop on Customer Service.  Everyone felt that you did a superb job and as a result and is much better informed on how to deal with the varied types of personalities whom they serve on a daily basis. Such excellent performance cannot go unnoticed and I want to take a moment to thank you for creating such excitement at the National Insurance Corporation.  Helen H. Richards, Training Officer, National Insurance Corporations

This was a very well written press release. Debra has asked me to pass on this note to you "This is really very well done. Please pass on my compliments to Barbara." These are the types of releases that we like - ones that focus on the human element - the good we do for our communities and the impact that it has. It should never be about how good we are, but rather, the good we do! WELL DONE!!" Anthony Blackman, Manager for Corporate Communications, Marketing Department, CIBC FirstCaribbean International Bank, Barbados.

I had sight of the wonderful and extensive supplement in yesterday's Voice Newspaper. Evidently you and your team put a lot of work and effort into this significant piece. MARVELLOUSLY DONE! I know that my colleagues and our superiors will also be justly pleased. Congratulations and much thanks for your contribution.   Barbara and team...PLEASE TAKE A BOW! You guys are a real bonus!!!!!!!!!!  Mauricia Thomas-Francis, Country Manager/ Head of Corporate Banking, First Caribbean International Bank, St. Lucia.)

​​OUR UMPH

In 2009, the Government of Saint Lucia sought the views of service providers in Saint Lucia, on ideas suitable to commemorate the 30th anniversary of Independence. Right Angle Imaging’s proposal for a coffee table book – ICONIC SAINT LUCIANS found favour with the Government and the company was contracted to research and produce a high quality collectors’ item capturing 100 profiles across various sectors that impact the cultural, social and economic landscape, from 1901 – 1979. Based on its quality, the publication is endorsed by the Saint Lucia National Archives as a necessary and relevant contribution to the recorded history of Saint Lucia. Hon. Charlotte Tessa Mangal, Minister of Commerce


First Caribbean International Bank wishes to thank you for the communications support you provided during financial year 2009.We are pleased to inform you that your market is among the top 3 performing countries in the PR network for the year. This means that your media relations techniques, command of corporate social responsibility, publicity and general commitment to telling First Caribbean’s story in St. Lucia ranks very favorably when compared to other markets. Again, thank you for your outstanding service. Debra King, Head Of Corporate and Internal Communications First Caribbean International Bank, Barbados.


The purpose of this letter is to commend your team for the completion of the electronic Access Government Service Directory for the Government of St. Lucia. The process was conducted with exemplary efficiency, particularly by your employee Ms. Petya Severin. Diana Anius, Project Coordinator, eGovernment Project.​

Our "UMPH"

It is said that the difference between try and triumph is a little “umph”. These 4 letters each support some weighty expectations we strive to fulfill—Unparalleled service, mind-blowing creativity, Professional delivery and Phenomenal concepts, all balanced with a sense of honour. These are the targets we set ourselves, so we can help you reach yours.